For Utkrisht Bharat · info@jansankalp.org

AAPLA DAWAKHANA – STANDARD OPERATING PROCEDURE

BACKGROUND

POPULATION NORMS FOR AAPLA DAWAKHANA

CRITERIA FOR COMPLIANCE

SERVICE PROVISION

SERVICE FLOW AT AAPLA DAWAKHANA

INFRASTRUCTURE

Wayfinding / Signage

Environment friendly features

Disabled and elderly friendly access

Infection Prevention & Control

Fire safety

Electric supply

Illumination

Water Supply

Waste management

Infrastructure for Clinical Services

HUMAN RESOURCES

Safety Measures for Staff

Conduct and Behavioral Standards

Capacity Building

Minimum Performance Standards (HR)

AAPLA DAWAKHANA

MEDICINES

DIAGNOSTICS

QUALITY ASSURANCE

Patient Safety and Infection Control

Health Care Workers Safety

Governance

Accountability & Monitoring

Grievance redress

Information and Communication Technology

ANNEXURES

ANNEXURE A: CITIZEN CHARTER – SERVICE DELIVERY FRAMEWORK

ANNEXURE B: ROLES & RESPONSIBILITIES

ANNEXURE C: LIST OF ESSENTIAL DRUGS AT AAPLA DAWAKHANA

ANNEXURE F: CLEANING PROTOCOLS AT AAPLA DAWAKHANA – (PUBLIC HEALTH FACILITIES)

ANNEXURE E: LIST OF EQUIPMENTS & CONSUMABLES

ANNEXURE D: LIST OF DIAGNOSTIC EQUIPMENTS

Staff Nurses of UHWC

Clinical Work

Administrative work

Multi-Purpose Worker-Female (MPW-F) /Auxiliary Nurse Mid Wife (ANM) of AAPLA DAWAKHANA

Clinical Work

Public Health Work

Administrative Work

Staff Nurses of UHWC