AAPLA DAWAKHANA - STANDARD OPERATING PROCEDURE

• BACKGROUND
• POPULATION NORMS FOR AAPLA DAWAKHANA
• CRITERIA FOR COMPLIANCE
• SERVICE PROVISION
  • SERVICE FLOW AT AAPLA DAWAKHANA
• INFRASTRUCTURE
  • Environment friendly features
  • Wayfinding / Signage
  • Disabled and elderly friendly access
  • Electric supply
  • Fire safety
  • Illumination
  • Infection Prevention & Control
  • Infrastructure for Clinical Services
  • Waste management
  • Water Supply
• HUMAN RESOURCES
  • AAPLA DAWAKHANA
  • Capacity Building
  • Conduct and Behavioral Standards
  • Minimum Performance Standards (HR)
  • Safety Measures for Staff
• MEDICINES
• DIAGNOSTICS
• QUALITY ASSURANCE
• Patient Safety and Infection Control
• Health Care Workers Safety
• Governance
• Accountability & Monitoring
• Grievance redress
• Information and Communication Technology
• ANNEXURES
  • ANNEXURE A: CITIZEN CHARTER – SERVICE DELIVERY FRAMEWORK
  • ANNEXURE B: ROLES & RESPONSIBILITIES
  • ANNEXURE C: LIST OF ESSENTIAL DRUGS AT AAPLA DAWAKHANA
  • ANNEXURE D: LIST OF DIAGNOSTIC EQUIPMENTS
  • ANNEXURE E: LIST OF EQUIPMENTS & CONSUMABLES
  • ANNEXURE F: CLEANING PROTOCOLS AT AAPLA DAWAKHANA – (PUBLIC HEALTH FACILITIES)
• Staff Nurses of UHWC
  • Clinical Work
  • Administrative work
• Multi-Purpose Worker-Female (MPW-F) /Auxiliary Nurse Mid Wife (ANM) of AAPLA DAWAKHANA
  • Clinical Work
  • Public Health Work
  • Administrative Work