Advantages of using iTachyon for support

The issues are resolved promptly with less waiting time
In case of delay in response it gets automatically gets escalated to next
level for resolution
Analytical reports can be generated with type of issues and time taken to
resolve the issues and by the person
Efficiency of the system can be measured with the number of issues
including doctor’s ability to use the app, effectiveness of the training,
support efficiency etc.
Monthly progress reports could be sent to BMC for addressing issues if
they are consistent with some clinics
Login IDs are created for doctor, GNM and Pharmacist as well as MO/WO
Developed project management plan in iTachyon for the implementation
of HBT project efficiently and effectively