For Utkrisht Bharat · info@jansankalp.org

Aapladawakhana Service Delivery Proposal

EXECUTIVE SUMMARY

PROBLEM STATEMENT

WORKING SOLUTION

EXPECTED VALUE

IMPACT AND NEXT STEPS

ABOUT AXIPHYL | MEDONGO | JANSANKALP.

TRACK RECORD.

INFRASTRUCTURE

WASTE DISPOSAL

OUTPATIENT SERVICES

IMMUNIZATION AND PHARMACEUTICALS

DIAGNOSTIC FACILITIES

WATER AND SANITATION

POWER AND MAINTENANCE

HEALTH EDUCATION

ACCESSIBILITY

MEDONGO’S SMART HEALTH CLINIC STAFF

MEDICAL OFFICER

ADDITIONAL EXPECTATIONS:

SANITARY STAFF AND SECURITY STAFF (PART TIME)

MPW

SERVICE DELIVERY

FAMILY PLANNING AND REPRODUCTIVE HEALTH SERVICES:

WHEN TO REFER:

WHEN TO SERVE IN OPD:

NON-COMMUNICABLE DISEASES (NCDS):

CHILD HEALTH SERVICES:

ANTENATAL AND POSTNATAL CARE:

GENERAL HEALTH SERVICES

STANDARD OPERATING PROCEDURES (SOPS)

LABORATORY SERVICES

REFERRALS AND FOLLOW-UP

INFECTION CONTROL AND WASTE MANAGEMENT

DATA PRIVACY AND SECURITY

QUALITY ASSURANCE AND CONTINUOUS IMPROVEMENT

INVENTORY MANAGEMENT

POST-CONSULTATION

DOCTOR CONSULTATION

PRE-CONSULTATION

PATIENT REGISTRATION AND CHECK-IN

PHARMACEUTICAL REQUIREMENTS AT SMART HEALTH CLINICS

DIAGNOSTICS AND MEDICAL EQUIPMENT

TECHNOLOGY

TECHNOLOGY ELEMENTS:

SERVICES DELIVERED:

COMBINATION IN A PRIMARY CARE SETTING:

KIOSK OPERATIONS (OPTIONAL FOR SMART CITIES)

ARCHITECTURE

DEPLOYMENT ARCHITECTURE

SECURITY SCOPE:

SERVICE DELIVERY USING TECHNOLOGY

PRE CONSULTATION (REGISTRATION AND HELP DESK)

CONSULTATION

PHARMACIST AND LABORATORY (MULTIPURPOSE WORKER)

PROCESS WORK FLOW

SERVICE DELIVERY

INCIDENCE MANAGEMENT

BALLPARK BUDGET

INFRASTRUCTURE

HUMAN RESOURCES

HARDWARE

TECHNOLOGY LICENSING

END TO END SERVICE DELIVERY MODEL

KEY PERFORMANCE INDICATORS

OPERATIONAL IMPROVEMENTS

QUALITY OF SERVICES

DRUGS AND CONSUMABLES SUPPLY CHAIN

INTEGRATION WITH ECOSYSTEMS

SECURITY AND CERTIFICATIONS

VISIBILITY TO TOP MANAGEMENT

ROLES, RESPONSIBILITIES, AND KPIS FOR KEY DELIVERY HEADS

APPENDIX A : ROADMAP

STEP 1: ESTABLISHING AAPLA DAWAKHANA CLINICS AND INTERCONNECTED CLINICS

STEP 2: CONNECTING CLINICS TO COMMAND CENTERS

STEP 3: LEVERAGING TECHNOLOGY FOR ENHANCED CARE DELIVERY

STEP 4: EXPANDING HOLISTIC CARE SERVICES

STEP 5: CONTINUOUS QUALITY IMPROVEMENT AND COST OPTIMIZATION

OPERATIONAL IMPROVEMENTS

  • Implement iTachyon for every support function and remove reliance on public platforms and paperwork.
  • Monitor the usage of iTachyon among operations and support staff, and in Mumbai and Delhi clinics.